My Account

Your Account
Q. How do I create an account?
A. You can create an account when you place your first order, or you can enter your details in the User Logon box that you can find on the left hand side of each page.
  • The easiest way to create an account is to select the items you want to buy and click on the "go to checkout" button. This will take you to the User Login screen. Click the link on this screen that allows you to register and create a new account.
  • If you want to register, but do not want to buy anything yet, click on the 'Login' tab at the top left of the main page. This will take you to the user login page. You can create a new account at 2nd part of page.

Q. How do I change my password?
A. First, login to Your Account. You can do this by clicking on the " Login" tab at the top left of every page. Enter the Email address that you used to register with us and your current password. You are now logged in.

Click on the "My Account" tab from top left (3rd from top left after you logged in). This will take you to the "My Account Information" page where you can change any of the details that are displayed including your Email address, Address and Password.

To change your password, enter your current password in the Currecnt Password field, and then enter your new password in the New Password field. Enter the new password again in the Confirm Password to make sure that you have not mistyped it.

Once you have made your changes, press the Update button at the bottom of the page.


Q. What do I do if I've forgotten my password?
A. If you have forgotten your password click on the 'Login' tab at the top left of the main page. This will take you to the user logon page.

Click "Forget your password" tab (blue colour link, below login box). Enter the email address you use to log-on to the Chineseherb.co.uk site in the email address box and click on the 'submit' button at the bottom right of the login section, where it explains that your password will be sent to you via email.


Q. How do I change my Email address?
A. First, login to Your Account. You can do this by clicking on the " Login" tab at the top left of every page. Enter the Email address that you used to register with us and your current password. You are now logged on.

Click on the "My Account" tab from top left (3rd from top left after you logged in). This will take you to the "My Account Information" page where you can change any of the details that are displayed including your Email address, Address and Password.

Once you have made your changes, press the Update button at the bottom of the page.


How to change a billing address and choose to deliver to another address?

(1) login on www.chineseherb.co.uk

(2) on top let menu, click "My Account"

(3) Select "View or change entries in my address book." from "my account"

(4) click "add address" (at the bottom, right)

(5) address your billing address, tick "Set as Primary Address" (at the bottom), then click "submit"

(6) go back to shopping and check out as normal, "Step 1 of 3 - Delivery Information", click "change address", select the address you want the parcel to be delivered to, then click "continue" at the bottom left. then continue to checkout until it completes.

All done!

Q. Where are my account details and how do I track my orders?
A. Logon to your account. Click on the "My Account" tab from top left (3rd from top left after you logged in). This will take you to the "My Account Information" page. The main account screen will show a list of your orders with the most recent orders at the top. An overall order status is shown.

Clicking the 'View" button, it shows the status of each item that on this order. The status column may say something like Dispatched 14:19 28/01/2003. The information will also include Tracking Numbers if your item was sent Recorded or Special Delivery.


 
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