Why shop with us

  • Company run business since Jan 2007 -- Unlike other online shops/eBay shops, which mostly run by the students from China (who can leave UK overnight), their shops do not give a address, telephone, company name and VAT number. Their products do not have insurance. Chineseherb (UK) Ltd is a company registered in England and Wales with company number 6043575. See the Companies House website for more information. 
  • Thousands of satisifed customers -- We have served thousands of customers of which approximately 90% reorder again regularly. We have served over 37,000 customers since Jan 2007! Please see some of feedbacks from our customers here.
  • Lowest Prices. --We are the UK lowest price online Chinese Herbal Medicine shop, normally savings of 35- 100% off high street prices.
    Price Comparison - 5 Typical products ( dated on Dec 2009)
    No. Product Name: High Street Price: Our Price: You Saving
    1 Fei Yan Tea £20 £8.50 -£12.50
    2 Pientzehuang Pearl Cream (Queen brand, 20g) £25 £7.95 -£17.05
    3 12 Way Yunnan bamboo Cleaning Lotion £35 £9.95 -£25.05
    4 101G (120ml) £25 £17.95 -£11.50
    5 Green Tea £50 £24.95 -£25.05
  • Carry a wide varity of products & brands. We have the largest stock of Chinese Herbal Medicine products. No other Chinese Herbal Medicine online shop stocks as many products as we have. We stock over 600 products!
  • Low shipping cost. -- We only charge £3.50 for UK Standard Tracked delivery, for Orders under £35 in value, regardless of weight and size.
  • Free Shipping available. -- We offer free delivery for UK (inc Isle of Man and Channel Islands) shipping address if the orders are over £35 in value.
  • Express Despatch. -- We dispatch orders on same day if orders received by 1pm on weekday. Otherswise, we send out on next working day. 
  • Exceptional Customer Services. -- we aim to respond to email enquiries within 1 working days, though most of emails are replied in few hours time. We have served over 25,000 customers since Jan 2007!
  • Secured website. --This website is secured using a SSL Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. You can verify this website by following methods:
    (a) Firefox user -- Click "login",then click "page info" undeer "tool", then click "security" and "view Certificate".
    (b) Internet Explorer user -- Click "login", then "Security Report" under "Page".
  • Guaranteed Security--We use UK based Sagepay Ltd (a part of Sage Plc group) to process our online payment. We do not stock any of customers card details on our website. You can view sagepay's security measures on Sagepay website.
  • Guaranteed Privacy -- We will not send you any unwanted emails or posts.
  • Verified by visa & Mastercard securecode. -- We join "Verified by visa & Mastercard securecode", which requests online version of "PIN", to enhance security.
  • 30 days guarantee. --We are comply with the UK Distand Selling Regulation. We also extend our cancellation period to 30 days, for cancellation or exchange. For details, please see our "Return Policys".

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